Once you have found an item that you would like to purchase, simply click on the button that says, “Add to Bag.” To check out, click on the shopping bag at the top of the screen, this will take you to a shopping bag confirmation page. On this page, click the button that says, “Checkout.” From there all you need to do is fill out your shipping, billing and payment information and then click “Place Order”. If you have any questions please contact [email protected].
Once the order is placed Shoppable will email you a summary of your order. Then Shoppable sends it to the retailer. You will receive an order confirmation email followed by an email with the tracking information directly from the retailer you purchased from.
Each retailer will send you an order confirmation email followed by an email with the tracking information. The system usually takes around 48 hours to generate the tracking code for you. If you have any questions about the code, please contact the retailer directly and reference the order number in the confirmation email.
If you want to edit an order after it is placed, please wait until the order is processed and you have received the order confirmation from the retailer. Then contact the respective retailers from your Order Confirmation email as soon as you receive it.
Because Shoppable does not fulfill your order, you must contact each retailer your purchase was directed to. Wait until the order is processed and then contact the respective retailers from your Order Confirmation email. Your confirmation email will include order numbers and the retailer’s customer service contact details.
All returns will go through the retailer who shipped you the product(s). Return policies through Shoppable match the return policy on the retailer’s site. Each product detail page has a “Return Policy” link with more information. Generally most retailers accept returns within 30 days with exception of final sale merchandise. For more information regarding a specific retailer or product please contact [email protected].
Please follow the retailer return policy for the item you've purchased through Shoppable. The return instructions can be found in the package from the retailer. Please follow the retailer return instructions to process your return. If the retailer's return instructions are not in the package or if you require additional assistance, please don’t hesitate to email: [email protected].
Yes, our prices are matched directly with the retailers’ website so you have the benefit of an easier checkout but don’t have to pay more for it. Rest assured you will never be charged more than the amount you see when you hit “Checkout”. In the rare occasion where there is a discrepancy, Shoppable’s customer care team will reach out to you to confirm the updated pricing and if you would like to proceed or not.