Order Tracking
Order Tracking Help Page | Clean & Clear®
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Order Tracking
Clean & Clear® is partnering with a technology company called Shoppable® to allow you to easily make purchases on our website with reputable retailer partners such as Walmart, Rite Aid, Target, Walgreens & CVS.
For additional support with Shoppable, please go to https://ask.shoppable.com/ or email ShopperSupport@Shoppable.com.
Each retailer will send you an order confirmation email followed by an email with the tracking information. The system usually takes around 48 hours to generate the tracking code for you. If you have any questions about the code, please contact the retailer directly and reference the order number in the confirmation email.
What happens once I place my order?
Once the order is placed Shoppable will email you a summary of your order. Then Shoppable sends it to the retailer. You will receive an order confirmation email followed by an email with the tracking information directly from the retailer you purchased from.
How do I make changes to my order after it has been placed?
If you want to edit an order after it is placed, please wait until the order is processed and you have received the order confirmation from the retailer. Then contact the respective retailers from your Order Confirmation email as soon as you receive it.
Because Shoppable does not fulfill your order, you must contact each retailer your purchase was directed to. Wait until the order is processed and then contact the respective retailers from your Order Confirmation email. Your confirmation email will include order numbers and the retailer’s customer service contact details.
Are your prices the same offered by a retailer on their website?
Yes, our prices are matched directly with the retailers’ website so you have the benefit of an easier checkout but don’t have to pay more for it. Rest assured you will never be charged more than the amount you see when you hit “Checkout”. In the rare occasion where there is a discrepancy, Shoppable’s customer care team will reach out to you to confirm the updated pricing and if you would like to proceed or not.
What shows up on my credit card statement?
Your credit card statement will list each retailer you purchased from through Shoppable. Each retailer will be a different line item if you purchased from multiple.
At what point is my credit card charged?
Your credit card is charged once each retailer successfully processes the corresponding item in your order.
All returns will go through the retailer who shipped you the product(s). Return policies through Shoppable match the return policy on the retailer’s site. Each product detail page has a “Return Policy” link with more information. Generally most retailers accept returns within 30 days with exception of final sale merchandise. For more information regarding a specific retailer or product please contact ShopperSupport@Shoppable.com.
How do I return or exchange an item?
Please follow the retailer return policy for the item you've purchased through Shoppable. The return instructions can be found in the package from the retailer. Please follow the retailer return instructions to process your return. If the retailer's return instructions are not in the package or if you require additional assistance, please don’t hesitate to email: ShopperSupport@Shoppable.com.
Who Do I Contact If I Have Questions Before I Place An Order That Is Not Listed Above?
Please send an email to ShopperSupport@Shoppable.com 24 hours a day with your question(s).
What If I Have Questions After I Place An Order That Is Not Listed Above?
Please contact the corresponding retailer with your question and order confirmation number.
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