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- An Adverse Event (AE) report: Also known as a “side effect”. Any undesirable experience associated with the use of the product. Adverse events can range from mild to severe. Examples include rash, nausea, dizziness, drowsiness, and constipation. Please report all adverse events /side effects to our Consumer Care Center at 1-877-754-6411.
- Inaccurate brand information/claims: Inaccurate brand information/claims is defined as any brand-related information or claims that is not listed on the package of the brand. This includes benefits of using the product which are not listed on the package, length or intensity of efficacy beyond the indication on the package, and any comparison with competitive products.
- Any mentions of competitive products.
- Medical Advice: Medical advice is defined as any recommendations or suggestions of the usage of any drug, medical device, or other product.
- Quality Complaints: Quality complaints are defined as any complaint in which the consumer alleges deficiencies with the quality, durability, reliability, effectiveness, performance, or functionality of a product or its packaging, including its labeling. Product quality complaints should be reported to our Consumer Care Center at 1-877-754-6411.
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Product Related Complaints
If you need to report a product complaint such as an adverse event (side effect) or quality issue (product or package defect) from one of our products, please call our Customer Care Center at 1-877-754-6411
If your question is of a medical nature or pertains to a medical emergency, please seek medical advice by calling your doctor, local poison control center, or local emergency room.
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